Vacancy Details

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Production/Support Administrator

This vacancy has now closed and is listed for reference only.


Competitive salary + benefits

Baird House, 15-17 St Cross Street, London


Full Time

37.5 hours per week.


21/02/2017 at 12:30 PM



Vacancy Description

Can you combine creativity with a technical mind, great communications skills and a passion for problem solving?

The service that our Production and Support team provide is integral to our exceptionally high customer satisfaction rating and impressive client retention. As our client roster and demand for our range of services continues to grow, we’re looking to add to our dedicated team.

The role…

With superb communication skills and a willingness to help solve problems quickly and efficiently, you will provide support to clients and candidates via telephone and email. With training and support from the team, you will learn quickly and be able to assist with any problems that arise on any of our set of recruitment products.

As all of our products are used and managed in an online environment, a logical mind is key. Problem solving and investigations will be a constant theme of your work, and the desire to go above and beyond for whoever you are helping will be a normal part of your dynamic contribution to the Jobsgopublic experience.

We expect you to…

  • Offer telephone and email support to both candidate and client queries.
  • Set up and administer new users on our various recruitment systems, providing guidance and aftersales care.
  • Liaise with our development team, escalating and prioritising incoming support issues accordingly.
  • Communicate and collaborate with other team members to ensure the best possible service and experience for anybody who contacts Jobsgopublic requiring assistance.

About you

You don’t need any prior experience as you’ll receive full on-the job training, what’s important is that you have the right attitude and personality to become a key member of our team.

This includes:

  • A polite, confident and enthusiastic phone manner.
  • Familiarity with the internet and computers, with an interest in solving problems and finding solutions.
  • A passion for customer service.
  • A calm and patient demeanour when providing technical support.
  • An articulate and friendly writing style.

And in return

  • Competitive salary & commission scheme
  • Health cover & pension after qualifying period
  • Warehouse office in Farringdon
  • Table tennis & beer fridge :)
  • Access to Sonos controller depending on music taste

Whilst our office hours are 9am – 5.30pm, you will occasionally be required to attend meetings out of hours

About Us…

Jobsgopublic are a digital resourcing agency setting the standard for creative and cost effective public sector recruitment solutions.

The recruitment landscape continues to change at a furious pace…and so do we. Working as a trusted partner of the public sector for 18 years, we pride ourselves on our ability to innovate and continually update our portfolio of services, revolutionising the way our clients attract and recruit.

Due to our continued success we are expanding our team and are looking for a number of talented people to contribute to our latest phase of growth.

We have an amazing group of entrepreneurial, enthusiastic and passionate people here, committed to providing the best possible solutions and services for our clients. Our culture is one where all are encouraged to contribute to the business strategy, run with their ideas and have fun doing it.

Based in Farringdon, you can forget the starchy, corporate environment: we've created a workplace for each individual to develop and thrive. Working at Jobsgopublic is a way of life for a lot of us; a unique place we think with a family feel and where everyone enjoys their job.

How to apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Jobsgopublic reserve the right to close the job early.

To find out more about us, click here